Frequently Asked Questions


1. Top 4 Questions

1.1.  What is included with the price of registration?
1.2.  How do I register a new domain name?
1.3.  How do I transfer a domain name to FastWebServer.com?
1.4.  How do I add Web Hosting and other services?

2. Registrants: CA Domain Holders

2.1.  What is a Registrant?

3. New Domain Names

3.1.  How can I determine if a domain name is available?
3.2.  Will I be able to transfer my domain name between registrars?
3.3.  How will domain name applications be approved?
3.4.  Do you submit the registration fees for the full period that I register the domain?
3.5.  Is there an exit fee?
3.6.  Do you renew my domain automatically every year?
3.7.  How does domain renewal work?

4. Why use FastWebServer.com as your Registrar?

4.1.  Why should I select FastWebServer.com as my domain name Registrar?
4.2.  Is FastWebServer.com able to provide all aspects of my website?
4.3.  Are there any other fees on top of the registration fee?
4.4.  Are there any special offers for new domain registrations?
4.5.  Is my domain registered with for the entire registration period (e.g. 5 years)?
4.6.  What types of domains can I register with FastWebServer.com?

5. How to Register a New Domain Name

5.1.  Step 1: Selecting a domain name
5.2.  Step 2: Entering Registrant information
5.3.  Step 3: Selecting hosting
5.4.  Step 4: Configuring DNS information
5.5.  What is my profile?
5.6.  How do I transfer my domain from another Registrar?
5.7.  How do I transfer my domain to another Registrant?
5.8.  How do I change my password for my profile?
5.9.  How do I change the information in my registered domains?
5.10.  How do I use my Shopping Cart?
5.11.  How do I add Web Hosting or other services?
5.12.  How do I renew a domain name?
5.13.  How do domains expire?
5.14.  How do I register an expired TBR (To be Released) dot-CA domain?

6. Rules For Registration

6.1.  How many domain names can an organization or individual register?
6.2.  To whom will a domain name be registered, if there are two requests for the same domain name?
6.3.  What is the dispute resolution process?
6.4.  Who is the legal "owner" of the registered domain?

7. Domain Administration

7.1.  Why do I need to create a FastWebServer.com profile?
7.2.  I don't want to enter my email address. Can I still create a profile?
7.3.  If I have forgot my username and password, how can I retrieve it?
7.4.  I have made changes to the DNS of my domain name and my website does not work.
7.5.  I have lost access to my admin contact email. It does not exist anymore, or it belonged to an individual who is no longer with the company.

8. General Information

8.1.  What is CIRA?
8.2.  When did CIRA become the official dot-CA Registry?
8.3.  What is a domain name?
8.4.  What is a top-level domain?
8.5.  How does .CA differ from .COM?

9. Easy Domain Forwarding

9.1.  What is Easy Domain Forwarding?
9.2.  How can I make the Domain Forwarding service work with my domain name?
9.3.  Are there any limitations on Domain Forwarding?


1.1.  What is included with the price of registration?

Our domain registration price includes all domain registry fees. For dot-CA domains, this means all CIRA registration fees. For non-dot-CA domains (.com, .net, .org, .info, .biz), this means all ICANN registration fees. There are absolutely no hidden fees. Your domain name is registered fully and immediately for the entire registration period that you select.

With every domain registration at FastWebServer.com, you get:

  • Your domain name registered in real time.
  • An easy-to-use online interface for managing all aspects of your domain name.
  • Whois privacy included free of charge for all top-level domains.
  • The ability to manage as many domains as you like with a single username and password.
  • Domain Forwarding:
    • Easy Domain Forwarding is included free of charge.
    • DNS Manager is included free of charge.
  • Responsive email technical support 24 hours a day.
  • Reliable, fast, secure, and state-of-the-art technology.
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1.2.  How do I register a new domain name?
Domains are registered on a first-come first-served basis. Before you can get started with the registration process, you must think of a good domain name to register. Check out our Domain Registration Strategy page for valuable advice on how to select a good domain name. Once you have decided on your name, the first step is to check the availability. Enter the domain name on our Registration page. Our system will determine if the domain name is available, and guide you through the rest of the registration proccess.

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1.3. How do I transfer a domain name?


There are two main ways to transfer ownership of a domain name: Registrar Transfer and Registrant Transfer. The procedure for each transfer depends on the type of domain name. When you submit any transfer order on our website, your transfer request must be confirmed. You should always ensure that the current Administrative Contact email address for your domain name is a valid, working email address. You may use our Whois service to view the information that is currently listed about your domain name. All of our domain transfer options are located on the Transfer page.

Registrar Transfer
A Registrar is a company that provides domain name registration services. When you perform a Registrar Transfer, you are in effect moving your domain name from one company to FastWebServer.com. A successful Registrar Transfer will extend the period of your domain's registration by one year (from its current expiration date). To perform a Registrar transfer, select "Transfer" from the main menu. The first step will be to check that the domain is available for transfer. If it is, you will be allowed to continue and add it to your shopping cart. At the end of the process, your Registrar Transfer request will be submitted. You should keep an eye on your Administrative Contact email address for confirmation email instructions.

Registrant Transfer
With a Registrant Transfer, you are changing the current holder of a domain name. This may be because you want to change the contact information or move the domain to a new holder. Changing domain holder information is a free service that you can perform at any time. Simply go to your My Domains page, select the domain you would like to modify, and click "Edit Domain Contact Information".

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1.4.  How do I add web hosting?

When you are registering a new domain name, you will be provided with the opportunity to add a hosting package. However, if you are not registering a new domain name, then you can visit your Shopping Cart at any time to purchase web hosting and other services. Once you are in your shopping cart, select the hosting package or service that you would like to purchase. Then simply specify the domain name you would like to apply this new service to, and click Add. Once you have selected all of the services you desire, click Check Out to complete your order.

Web Hosting services can also be ordered directly from our Web Hosting page, while other addons can be ordered through our Web Hosting Addons page. Also, be sure to check out our Specials page for our special web hosting offers.
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2.1.  What is a Registrant?

A Registrant is the person or company in whose name a domain is registered. Click here to see a full listing and description of all dot-CA Registrant legal types.
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3.1.  How can I determine if a domain name is available?

The first step of any registration process is determining whether the domain is available. When you begin a new registration, simply enter the desired domain name in the text box on our Register page. Our system will check if the domain name is available and walk you through the rest of the registration process. You can also use our Whois service at any time to check the registration status of a particular domain.
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3.2.  Will I be able to transfer my domain name between registrars?

Yes. Your domain name can be transferred to another registrar at any time. There is no hidden fee for transferring away from FastWebServer.com, and you will not lose any time off of the registration period. If you wish to transfer a dot-CA domain name, make sure that your Administrative Contact email address is working before you submit your transfer. If you wish to transfer any other domain type, ensure that your domain is not currently suspended or locked before you submit your transfer.
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3.3.  How will domain name registrations be approved?

For dot-CA registrations, CIRA will review each completed application for registration and accept or reject the application in accordance with the rules and policies governing CA Domain and sub-domains at the time of the receipt of the completed application. Applications will be processed on a first-come, first-served basis, in accordance with the Registration rules.

For all other domain name registrations (.com, .net, .org, .biz, .info), once you have filled out the registration information accurately, and supplied credit card information, your domain name is approved.
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3.4.  Do you submit the registration fees for the full period that I register the domain?

Yes, when you register a domain name with FastWebServer.com, it is registered in realtime for the full period of registration. (Some registrars register your domain for 1 year and renew it every year for the registered period).
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3.5.  Is there an exit fee?

No, we do not charge any exit fees. You can transfer your domain from us to any other registrar with no charge from FastWebServer.com.
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3.6.  Do you renew my domain automatically every year?

Our domains have an optional Auto Renew feature that allows the domain to be renewed automatically for one year upon approaching the expiration date. When a domain has Auto Renew enabled, domain will be renewed for one year prior to expiration. For a domain without Auto Renew, you must renew it before the date of expiration. As a courtesy to our clients, we send an email reminder to the Administrative Contact email address prior to a domain's expiration.
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3.7.  How does domain renewal work?

Domains are registered on a yearly basis. If you would like to extend your registration of a domain, you may renew the domain for between one and ten additional years.When your domain is nearing the date of renewal (ex. 11 months after you have registered it for one year), the administrative contact will receive email notifications. You can easily renew your domain with the online realtime service we provide. Since notifications are sent to the Admin Contact email, it is very important to keep this updated with a valid email address.
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4.1.  Why should I select FastWebServer.com as my domain name Registrar?

At FastWebServer.com, we take pride in the level of service that we provide to our customers. All FastWebServer.com domain name registrations are done in realtime and can be completed in a few minutes with our user-friendly registration system. Once you have registered a domain name, the ability to control and manage it is your prime concern. We provide an easy and powerful online interface to manage your domains in realtime. You can register multiple domain names at any time, renew domains to extend their registration terms, transfer domains in or out, and manage any aspect of your domain, all with a single profile. This means you only have to keep track of a single username and password for all of your domain names. Technical support is available 24-7 via email and is also available by phone during business hours.

FastWebServer.com provides:
  • Realtime domain registration
  • Realtime modification and updates
  • Realtime control over your account
  • A user-friendly web interface
  • Multiple domains and registrants under a single profile
  • Complete website solutions (webhosting, web development, technical support, website design, maintenance)
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4.2.  Is FastWebServer.com able to provide all aspects of my website?

We can be your one-stop solution for your website. Not only do we provide domain name registration services, we also provide fast, reliable, and affordable web hosting, e-commerce solutions, and web design and development. For each service that you require, technical support is included. If you are interested in a complete solution, please contact us. It often makes sense to deal with just one company for domain name registration and web hosting. When you have a company as reliable as FastWebServer.com, why not put our high standards of quality, performance, and professionalism to work for you.
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4.3.  Are there any other fees on top of the domain registration fee?

There are no hidden costs: No credit card processing fee, no administrative fee, no CIRA or ICANN registration fee on top, nor any other fees other registrars may charge you. By law, we are required to charge GST/HST on all orders.
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4.4.  Are there any special offers for new domain registrations?

At FastWebServer.com, we always want to provide more value to our new domain name customers. Check out our Specials section for more details.
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4.5.  Is my domain registered with FastWebServer.com for the entire registration period (e.g. 5 years)?

Yes, your domain is registered immediately for the entire registration period. We do NOT, as some other registrars do, register your domain for one year, and then renew it every year for the duration of the registration period.
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4.6.  What types of domains can I register with FastWebServer.com?

At FastWebServer.com, you can register the following domain types:

.ca .com .net .org .info .biz

Click here to begin registration.
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5.1.  Step 1: Selecting a domain name.

In this step, you are asked to select your new domain name. When you enter your domain name, our system will determine its availability. If the domain is available to be registered, you can continue to Step 2.
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5.2.  Step 2: Entering Registrant information

The Registrant is the holder of the domain name. It Registrant's contact information is the contact information for the domain, and specifies who has authority over it.

You have two options. You can select an existing domain that you have already registered with us, and use its contact information as a template for the new domain; or you can create a new registrant for the domain. Using either method, the registrant information is unique to each domain name and will be managed individually.
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5.3.  Step 3: Selecting Hosting

In this step, you can select what you would like to do with your domain name. We have a variety of hosting packages to select from, depending on the features, resources and other requirements of your website. Whether you want to setup email addresses at your domain name or create a fully-functional business website, our hosting services can accommodate any requirement with our superior speeds, unparalleled uptime, and professional support. If you do not wish to host your website with us at this time, simply select "Continue Without Hosting" at the bottom of this page.
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5.4.  Step 4: Configuring DNS information

If you are hosting your website with us, or if you have selected any of our additional domain features, you should simply accept the default information that is listed here. If you have decided to host your domain name with another company, you can place their name server information into this form. If you do not intend to host your domain name at this time, it is recommended that you keep the default information entered. You can return to our website at any time to change the DNS Information for your domain name. This is a free service.
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5.5.  What is my profile?

Your FastWebServer.com profile helps you manage all aspects of your domain names. You can have as many domain names as you like in your profile. You can also add new domain names to your profile at any time either through new registrations or transfers from other registrars. Your profile is a convenient way to keep track of all your domain names with a single username and password.
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5.6.  How do I transfer my domain from another Registrar?

Once you have logged into your profile, you are given the option to transfer to FastWebServer.com. Select "Transfer Registrar". Enter the domain you wish to transfer to FastWebServer.com.
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5.7.  How do I transfer my domain to another Registrant?

If you wish to change the registrant information for the domain, you can do this at any time as a free action. Just visit the My Domains section and select the domain name in question. Once you have selected it, click on "Edit Domain Contact Information" to change the Registrant contact name. Changing the Registrant contact name transfers ownership of the domain to the new Registrant contact.
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5.8.  How do I change my password for my profile?

After you log into your profile, click on My Profile. Here you are given the option to change your password. You will be asked for your current password to make this change.
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5.9.  How do I change the information associated with my registered domains?

Log into your FastWebServer.com profile and click on My Domains. Your existing registered domains will be listed. Select the domain you wish to modify. You will be able to modify DNS information and other information.
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5.10.  How do I use my Shopping Cart?

Your shopping cart holds your domain, web hosting, and add-on orders until you are finished shopping and ready to check out. This combines all of your order into one invoice upon checkout.
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5.11.  How do I add Web Hosting or other services?

When you are registering a new domain name, you will be provided with the opportunity to add a hosting package. However, if you are not registering a new domain name, then you can visit your Shopping Cart at any time to purchase web hosting and other services. Once you are in your shopping cart, select the hosting package or service that you would like to purchase. Then simply specify the domain name you would like to apply this new service to, and click the Add button. Once you have selected all of the services you desire, click the Check Out button to complete your order.

Web Hosting services can also be ordered directly from our Web Hosting page, while other addons can be ordered through our Web Hosting Addons page. Also, be sure to check out our Specials page for our special web hosting offers.
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5.12.  How do I renew a domain name?

Log into your account and then click on My Domains. Select the domain that you would like to renew. You will be given a list of actions to perform on your domain name. Click "Renew Domain", select the number of years, and add it to your Shopping Cart and checkout.
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5.13.  How do domains expire?

Dot-CA domains are suspended for 30 days after their expiration date. Only the domain holder can renew the domain during this period. After suspension, the domain enters the redemption period. The domain can still be recovered by the Registrant during this period. When the redemption period ends, the domain is listed as TBR (to be released). Anyone can place a TBR order during the TBR period. If the domain is not reserved during the TBR registration session, the domain will become Pending Delete for 1 day, then dropped by the registry and is available to register through regular registration process.

All other domains typically become suspended for 29 days after their renewal date. After this time, the domain may enter a Redemption period for an unspecified amount of time. Once the redemption period ends, the domain is marked for deletion, and is then released to the public.
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5.14.  How do I register an expired TBR (To be Released) dot-CA domain?

When a domain expires and passes the redemption period, it has a status of TBR (To Be Released). You can pre-register through us to be able to register a TBR domain during this period. Once the domain passes through the special registration period, it is available to be registered through the normal, realtime process.
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6.1.  How many domain names can an organization or individual register?

Any qualifying individual or organization is able to register an unlimited number of domain names.
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6.2.  To whom will a domain name be registered, if there are two requests for the same domain name?

Domain names are registered on a first-come, first-served basis, in accordance with the Registration rules, provided that all the conditions for registration as well as CIRA's rules are met.
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6.3.  What is the dispute resolution process?

CIRA has made available a dispute resolution process to address disputes between domain name Registrants and those who claim trademarks and related rights. The dispute resolution process has taken into account the interests of domain name and trademark owners, as well as Canada's intellectual property laws.
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6.4.  Who is the legal "owner" of the registered domain?

The Registrant, either a company or an individual to whom the domain is registered, is the legal "owner" of the domain. The Administrative Contact has full power and control over the domain. If there needs to be a major change to the registrant, such as the name of the company or person, a FAX with company letterhead needs to be sent to us at: 416-385-7765. The change will take 5-7 business days to complete.
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7.1.  Why do I need to create a FastWebServer.com profile?

You need to create a profile to personalize the functionality of the website to you. You will be able to manage all your domains from your single profile.
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7.2.  I don't want to enter my email address. Can I still create a profile?

No, a valid email address is needed to be able to register domain names as well as receive important information updates and changes that you make to your domains and other services. Please verify your email address twice before creating your profile. Keep your profile username and password in a safe place; in the instance that you lose access to your email, you will still be able to access your account (as well as change your email address under your profile).
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7.3.  If I have forgot my username and password, how can I retrieve it?

Simply click on Login and then click Forgot your login information. Enter your email address (that you have used to create your profile). Your username and password will be sent to this email account.
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7.4.  I have made changes to the DNS of my domain name and my website does not work.

Changes to your domain's DNS information are made immediately on our realtime domain managing system. The changes take time to propagate through the DNS servers of the Internet. This process usually takes 24-48 hours after the change has been made. If after this time, your website still does not work, contact your web hosting company.
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7.5.  I have lost access to my Admin Contact email. It does not exist anymore, or it belonged to an individual who is no longer part of the company.

If you wish to change the domain's Admin Contact email address, you must login to the profile that holds the domain name. Once you login, use the Edit Domain Contact Information feature. If you do not have your profile username and password and do not have access to profile email address, you will need to submit your request via FAX. This manual change can take up to 7 business days. Please contact us for details.
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8.1.  What is CIRA?

CIRA is the Canadian Internet Registration Authority. It is a not-for-profit organization mandated to operate the dot-CA top-level domain.
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8.2.  When did CIRA become the official dot-CA Registry?

CIRA became the official Ca Registry as of Nov. 2000.
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8.3.  What is a domain name?

Domain names are the familiar and easy to remember names used in lieu of the difficult-to-remember Internet Protocol (IP) address numbers. IP addresses are used to locate computers on the Internet.
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8.4.  What is a top-level domain?

A top-level domain is used to designate the type of organization or the country of origin. Generic top level designators are commonly three letter suffixes like .com, .net, .org, .edu. Country code top level domains are commonly two letter suffixes like .ca, .us, .uk, etc., as assigned by the United Nations.
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8.5.  How does .CA differ from .COM?

.CA is the country code Top Level Domain (ccTLD) designating Canada. .COM is the generic Top Level Domain (gTLD) designating Commercial. The policies and administration of the Ca Domain Name will be set by CIRA and governed by Canadian law. The gTLDs are managed in the United States under American law.
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9.1.  What is Easy Domain Forwarding?

Easy Domain Forwarding is the service of pointing your domain to an existing site or page on the internet. This way, when a user enters your domain name into their web browser, they are automatically taken to the existing website. Cloaking keeps the redirecting domain in the address bar so that users do not see that it is forwarded. It is often used in these two ways:
  • You have another domain name hosted already.
  • You have a website or some webspace with your ISP but it has a long URL.
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9.2.  How can I make the Domain Forwarding service work with my domain name?

In order for this domain forwarding service to work with your domain, your DNS information must be correctly set to our Advanced DNS Service nameservers. Once enabled, the Easy Domain Forwarding service can be activated by entering the target domain name in the Easy Domain Forwarding text box on your Manage Domain page in your profile.
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9.3.  Are there any limitations on Domain Forwarding?

You must agree to the terms and conditions given when you sign up for the account. These include:
  • No violations of copyright information.
  • The domain cannot be forwarded to any illegal or pornographic sites.
  • Violating any of the terms and conditions will result in the cancellation of forwarding service.
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