.com, .net, and .org domain registration: View the Domain Services FAQ

Go to the .ca domain registration website: http://www.fastwebserver.ca

Complete Billing History can be viewed in your control panel (www.yourdomain.com/menu). Once inside your control panel, click on the Billing History option. A hard copy of your invoice may be printed out for your records using your web browser. All billing is handled in house by our billing department. If you have any questions regarding your statement, please contact us.

All Web Hosting and Domain Registration Terms and Conditions may be found in our Terms and Conditions section

All Web Hosting and Domain Registration Service Level Agreements may be found in our Terms and Conditions section.

Our 30 day guarantee states that if you are not satisfied with our web hosting service, you may cancel your hosting account within 30 days of signup and recieve a complete refund. This is a no-questions-asked refund. This guarantee only applies to our Web Hosting products and services and does not apply to domain name registration. Read our Guarantee section for full details.

Yes. FastWebServer guarantees that your website will experience 99.9% uptime. We guarantee that your website will be up, and it will be fast. If the uptime for your website dips below 99.9% in any given month, you get that month's worth of hosting FREE. Read our Guarantee section for full details.

View our Contact Page for full contact details, or submit our Contact Form.

For general inquiries, contact us at: 1 416 385 2422
or Toll Free at: 1 866 327 8999

5863 Leslie St. suite 307
Toronto, Ontario
M2H 1J8 Canada
Tel: 416- 385-2422
Fax: 416- 385-7765

We deal with customers internationally and are accustomed to using US dollars. You have the option to purchase our services with Canadian Funds. We use a conversion rate of 1.5 to convert between US and Canadian dollars. Domain Name Registrations may only be charged in American Dollars (except for .ca domains). All of our web hosting pages have Canadian dollar counterparts. If you would like to be billed in Canadian Dollars, please state this in the "Comments" section of the order form.

Yes, Canadian residents are required by law to pay GST.

Please be sure to use all the resources available to you prior to contacting Technical Support. Check out our Support Section and the Linux Manual, or submit our Contact Form.

Send any unanswered questions to support@fastwebserver.com. Please include your domain name, username and a detailed explanation in your email. Our email technical support is available 24 hours a day. Our telephone technical support is available during regular business hours (EST).

Sending unsolicited e-mails, such as undesired advertising e-mails is considered Spam. If you are uncertain whether your e-mails will be considered Spam or not, contact support to find out. Customers found guilty of sending spam will have their accounts immediately disabled. Check out our Spam Policy Website for more information.

Spam originating from our servers can cause serious damage, not only to your website, but to all of our customers. Complaints due to spam can cause our mail servers, and hosting servers to be blacklisted by other ISPs, or by Anti-Spam Authorities. Sending mass emails can clog up our bandwidth and reduce the speed and performance of our customer's websites. Therefore, we have a zero-toleration policy on our servers for spammers.

FastWebServer has a strict policy regarding spam and spammers. The spammer's account will be suspended immediately. They will be liable for any incur charges for their illegal activities. They will have to pay tech support $150/hour to clean up. Please read our Spam Information Website for more information about spam and our policy towards it.

FastWebServer employs many levels of spam filtering and protection. On the first level, our mail servers are designed to catch the most obvious spam and virus emails that arrive. Next, we have enabled SpamGuard and Quaranteen simple email filtering tools on all Linux Hosting accounts. Finally, our lastest addition is the advanced SpamAssassin Filter, which can be enabled for any account.

A new order is usually processed in less than 4 hours. We will send you a welcome note with important information about your account via email. You may begin uploading your files immediately with your FTP account or through your web-based control panel.

Yes. We assign a unique IP address to each website. You can use an FTP client to transfer files using this IP address with your user name and password. If you use Microsoft FrontPage extensions, you can 'publish' your site to our server instead of using FTP.

Bandwidth depends on the webhosting package that your account allows. We have redundant triple T3 & multiple T1 lines directly connected to Internet backbone that can handle large amounts of traffic.

Yes. FastWebServer does provide web design services on a custom job basis. If you would like to hire us to design your website, please fill out our Information Request Form to receive a quote.

Yes. Please contact us and your account will be modified within 4 hours.

We offer our customers the choice of osCommerce or Miva Merchant 4.x shopping cart solutions. Your choice of these two shopping carts is included with our specially designed E Commerce Hosting Plan, or you can add it to any other Linux Hosting Plan for just $20/month.

FastWebServer also offers a number of additional E Commerce Services to get your online business up and running quickly and professionally.

Yes, all FrontPage 2002 extensions are supported in all web hosting packages.

Yes, we provide full CGI bin with many available free scripts for you to use. You may use the easily configurable scripts from your control panel or use your own. Support is included for Java, PERL, C++, and PHP.

Fastwebserver has a special discount rate for resellers. Click here for more reseller plan information.

Guarantee #1: 30 Day 100% Satisfaction Money Back Guarantee
Guarantee #2: 99.9% Uptime Guaranteed

See our Guarantee Page for complete details.

Please read our terms and conditions for detailed information regarding contract and payments.

We host commercial and non-commercial websites. We do not host illegal sites nor adult oriented sites.

Contact us and we will quickly help you phase out your account services if you so desire. You can cancel your account online with the Information Update Request form.

Yes. FastWebServer monitors the servers 24/7 to ensure that all the websites are provided with adequet resources. Each website is given a certain amount of bandwidth and server resources that are uninterruptible by other websites. If, in the event a website requires a different service, resource or other hardware, FastWebServer will seamlessly move the website to a server that will provide its needs. This will be completed by our professional tech staff.

A dedicated server commits all of its resources and bandwidth to one website. This is an option for a very large, resource-intensive website. For smaller companies and personal websites a virtual hosting server is recommended. For large volumes of traffic and high processing, a large company may wish to consider a Dedicated Server Package.

You can call us, send us a fax at or use the Online Order Form to order a web hosting package. Your website will be set up within 4 hours. Your domain name will be functioning within 72 hours if you have also ordered or transferred your domain name.

No.

This is an included service in all webhosting packages. The Control Panel has a submission program that you can use to submit your website to the major search engines.

Daily backups are made on all FastWebServer web hosting servers. It is strongly recommended for anyone that has a website that they maintain their own backups because though daily backups are completed, FastWebServer is not responsible if the files are corrupted or cannot be restored.

Your e-mail can be accessed through our web-based e-mail service at http://www.yourdomain.com/up/

Yes. We provide a custom error page feature that you can enable and configure easily through your control panel.

Read more about all of our E Commerce services, features, and tools in our E Commerce Section.

Use the Comparison Chart to obtain information regarding what all webhosting packages provide. All Webhosting packages include:

• Dedicated IP
• Daily web and home directory back-ups
• Hourly operating system back-ups
• 24 Hour FTP access (Unlimited Use)
• 24 Hour Technical support via technical support email address( Unlimited Use)
• 24 Hour system monitoring by our skilled technicians
• Support for PERL 4, 5 and 5.004, C++, TCL and Python.
• POP3 (Incoming) Email using our Procmail System
• Server Side Includes (SSI) on all pages that end with .shtm and .shtml
• PHP 4.0
• Cron Tab
• Frontpage 2002 extensions
• JavaScript Support
• Many CGI scripts pre installed or ready to use for FREE, including Formmail cgi

Read more about all of our E Commerce services, features, and tools in our E Commerce Section.

Transfer your files using an FTP client (such as WS_FTP or Fetch) If you use FrontPage extensions, you need to "publish" your website from within FrontPage.

Find a web hosting company that fits your needs, think about support level you need. Check the speed and reliability of the connection, compare the standard features and add-ons, look for any guarantee they offer, check the price and read carefully the service agreement before you sign up.

If you plan to use ASP, ASP.net, or Microsoft database connectivity then you should select a Windows Hosting Plan. Otherwise, a Linux Hosting Plan is a wise decision based on its speed, reliability, and support for nearly all major scripting languages along with MySQL.

All of our hosting plans are hosted on powerful, industry standard servers with high speed redundant triple T3 and multiple T1 connections to major internet backbones. The Servers are Dual Pentium Xeon class and are upgraded when new hardware becomes standard. We have a wide variety of Web Hosting Plans to choose from. View our Comparison Chart to select the plan with the resources, support, and features you requie.

Fastwebserver supports PHP 4. This is the latest and very stable version of PHP.

Yes, you have the option to use your own secure certificate or the server-wide (shared) certificate. We use GeoTrust 128-bit certificates. Read "Security" in our E Commerce Section for more information.

When your hosting package was initially setup, you were sent a "Welcome Letter" email. Your website username, password, and all technical information can be found in this email. If you have lost this email, or no longer have access to it, we can resend the welcome letter to you. Simply contact us to request a resend of the Welcome Letter.

If your e-mail account is not working, you can send us a fax (at (416) 385-7765) with your company letter head or some proof of personal ID (such as a Picture ID card) to request that we change the email address on your account.

Visit our Support Section for the Control Panel Manual. You can either download the entire manual in .doc or .pdf format, or view it online in our Linux Manual Section.