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  Chapter 9: Email Support
 

The Email Support option allows you to send correspondence to our technical support staff. The email is composed in an online form, that is emailed to the support team once the "Send Support Email" button is pressed.

Be sure to enter a suitable topic in the "Subject" line so that your email is well introduced, and treated with the highest priority.

In the "Additional Email" field, enter the e-mail addresses of any accounts to which you would like the support response sent. Support will automatically send their response to the e-mail account you have set up for your website account; if you do not check that e-mail account frequently, you should enter the address of a regularly used e-mail account. This field is optional.

The "Subject", and "Description" fields are mandatory. You may reset the form at any time by clicking the "Clear" button at the bottom. Once you have completed your inquiry, click the "Send Support Email" button and your message will be sent. The following screen will be displayed when you have successfully sent a support email:

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